Valley of Digital Inc - Terms of Service

At Valley of Digital Inc., our commitment is to provide exceptional website design and IT software services tailored to meet your unique needs. To ensure transparency and a seamless client experience, we have outlined our Fulfillment Policy below.

1. Project Initiation:

Upon initiating a project, a detailed scope of work and project timeline will be established and communicated to the client. This will include key milestones and deliverables to set clear expectations.

1. Project Initiation:

Valley of Digital Inc. values client collaboration throughout the project lifecycle. We encourage open communication, feedback, and regular updates to ensure alignment with client expectations.

3. Quality Assurance:

Our team is dedicated to delivering high-quality solutions. Each project undergoes rigorous testing and quality assurance procedures to guarantee functionality, security, and user satisfaction.

4. Project Revisions:

We understand that adjustments may be necessary during the development process. Valley of Digital Inc. offers a reasonable number of revisions to ensure the final deliverable aligns with the client’s vision.

5. Timely Delivery:

We are committed to delivering projects within the agreed-upon timelines. Any deviations from the schedule will be communicated promptly, and alternative arrangements will be discussed with the client.

6. Client Approval:

Before final deployment, clients will have the opportunity to review the completed project and provide approval. Your satisfaction is our priority, and we encourage feedback to address any concerns.

7. Ongoing Support:

Valley of Digital Inc. provides post-launch support to address any issues or questions that may arise. Clients can reach out to our dedicated support team through the provided contact channels.

8. Refund Policy

Customer Satisfaction Guarantee:

At Valley of Digital Inc., we ensure 100% customer satisfaction for all our services. While we strive to meet and exceed your expectations, we also understand that circumstances may arise. Our refund policy is designed to accommodate our customers’ concerns.

Refund Requests Process:

All refund requests should be communicated to our refund processing department at [email protected]. We reserve the right to approve/disapprove requests on a case-by-case basis.

Eligibility Criteria for Refund Requests:

Refund requests will only be considered under the following conditions:
— The request is made within 12 hours of the initial design samples’ delivery.
— No revisions have been posted on any of the initial design samples provided.
— The request is communicated to the support department.
— Violation of the User Agreement will be evaluated on a case-by-case basis.

Extinguishment of Refund Eligibility:

Refund eligibility is extinguished under the following circumstances:
— Special package selection.
— Approval of the primary design concept.
— Requested revisions.
— Cancellation unrelated to the company.
— No contact with the company for more than 2 weeks.
— Violation of company policies.
— Approaching another company or designer for the same project.
— Lack of required information in the creative brief.
— Demand for a complete design change.
— Refund request beyond the specified timespan.
— Business closure or name change.
— Reasons such as ‘change of mind’ or ‘disagreement with a partner. 

Refund Exclusions and Limitations:

— Refunds are not applicable after 15 days from the date of purchase.
— Services like Social Media Management, SEO, Domain Registration, and Web Hosting are non-refundable.
— For websites and mobile applications, refunds are not entertained once the client has approved the design for development.

Claiming Your Refund:

To ensure the approval of your refund request, please adhere to the following:
— Specify your concern via phone, live chat, or email.
— Our team will attempt to resolve your concern through our revision policy.
— If unresolved, we will email you a refund request approval from our refund department.

Post-Refund Conditions:

— After a refund is processed, design rights are transferred to Valley of Digital Inc., and clients are prohibited from displaying any version of the refunded design.

Contact Us:

If you have any questions or concerns about our Refund Policy, please contact us through one of the following methods:
Free Phone: +1 (302) 200 3352
Live Chat
Customer Support: [email protected]
Billing Inquiries: [email protected]
Refund Request: [email protected]

Valley of Digital Inc. is committed to exceeding your expectations, and our Fulfillment Policy is designed to ensure a positive and collaborative experience throughout your project journey.
Thank you for choosing Valley of Digital Inc. for your website design and IT software needs.

Delivery Policy:

All design order files are delivered to the Account Area as per the date specified on the Order Confirmation. An email is also sent to inform the client about their design order delivery to their specific account area. All policies pertaining to revision & refund are subject to the date and time of the design order delivered to the client’s account area.

We provide a design order reference number soon after the order is placed, enabling customers to track the status of their order and post revisions against the reference number. We deliver all customized design orders via email within 5 to 7 working days of receiving your order. Subject to the scope of the order, however, the time may vary to be less or more.

We offer a RUSH DELIVERY service through which you can have your first logo samples within 24 hours by paying just $100 extra! For further assistance, contact us at the 24-Hour Customer Support Center.

Revision Policy:

We provide guaranteed unlimited revisions. Customers can ask for unlimited free revisions, and we will revise their design without any additional charges, provided that the design and concept remain the same. The Revision Turnaround Time would be 48 hours.

Revisions, with respect to websites and mobile applications, apply till the design stage only. Once the development stage has commenced, no revisions would be entertained. Revisions for 2D and 3D do not exceed 3 times. Revisions shall be construed as exchanges.

Means of Reaching the Company:

The pathway to all communications, starting from the purchase to the delivery process to the completion of the order, is done through any of the following methods:

  • Live Chat
  • Email
  • Customer Service Call Center

Other than these methods of communication, none are valid.

Bill of Rights:

Safe Shopping: When a client shops at this site, they shall be one of numerous customers who have safely shopped with us without credit card fraud. If the customer feels more comfortable, they may place an order by phone.

No Obligation: Our Personal Notification Services, such as E-mail, are provided free of charge, and the client is under no obligation to buy anything.

Unsubscribing: The client can unsubscribe or change their subscription to any of our Personal Notification Services at any time. Simply visit the My Account section on our site and modify subscriptions online.

Updates: As a customer, the person will occasionally receive e-mail updates about important functionality changes to the Web site, new services, and special offers that our Client Services think the client might find valuable. But if the clients do not receive them, please visit the My Account section on our site to change preferences by logging in.

Note: Use of stolen credit cards is strictly prohibited and is considered a serious crime. We work in close collaboration to fight cybercrime and make sure that all fraudulent orders are reported to Federal and State Agencies.
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