Refund requests will only be considered under the following conditions:
— The request is made within 12 hours of the initial design samples’ delivery.
— No revisions have been posted on any of the initial design samples provided.
— The request is communicated to the support department.
— Violation of the User Agreement will be evaluated on a case-by-case basis.
Refund eligibility is extinguished under the following circumstances:
— Special package selection.
— Approval of the primary design concept.
— Requested revisions.
— Cancellation unrelated to the company.
— No contact with the company for more than 2 weeks.
— Violation of company policies.
— Approaching another company or designer for the same project.
— Lack of required information in the creative brief.
— Demand for a complete design change.
— Refund request beyond the specified timespan.
— Business closure or name change.
— Reasons such as ‘change of mind’ or ‘disagreement with a partner.
— Refunds are not applicable after 15 days from the date of purchase.
— Services like Social Media Management, SEO, Domain Registration, and Web Hosting are non-refundable.
— For websites and mobile applications, refunds are not entertained once the client has approved the design for development.
To ensure the approval of your refund request, please adhere to the following:
— Specify your concern via phone, live chat, or email.
— Our team will attempt to resolve your concern through our revision policy.
— If unresolved, we will email you a refund request approval from our refund department.
— After a refund is processed, design rights are transferred to Valley of Digital Inc., and clients are prohibited from displaying any version of the refunded design.
Valley of Digital Inc. is committed to exceeding your expectations, and our Fulfillment Policy is designed to ensure a positive and collaborative experience throughout your project journey.
Thank you for choosing Valley of Digital Inc. for your website design and IT software needs.
The pathway to all communications, starting from the purchase to the delivery process to the completion of the order, is done through any of the following methods:
Other than these methods of communication, none are valid.